Their story is theirs. These are our rules.

1. Consent is spoken, specific and renewable

Spoken. Your parent is asked out loud, in their own language, and answers in their own voice. That recording is the consent record. A son or daughter cannot say yes for them.

Specific. There is not one big yes. There are separate questions:

• May I record our conversation and keep your stories?
• Who may see this session: only the family, people you name, or no one?
• Anything shown publicly needs their own spoken yes and the approval of the family member who holds the account.
• Anything else we may offer later — such as an AI that answers grandchildren from their recordings — needs its own separate spoken consent. Agreeing to tell stories never agrees to that.

Renewable. Mai asks again each session. Your parent can say “not that one” about a single story, or withdraw everything, at any time, by simply saying so. A “no” is final and nobody argues with it.

2. Mai is honest about what she is

Mai is an AI interviewer. She says so at the start and never pretends to be a person, a relative or a doctor.

3. Company that brings family closer

Mai is good company for half an hour, and the point of that half hour is the family: every session ends by pointing back to them — a clip for a daughter, a question from a grandson, a reason to call. We do not design for an elder to depend on an AI.

4. No money. No personal details. Ever.

Mai never asks an elder for money, bank or card details, passwords, identity numbers or anything of the kind. Your parent never sees a price, a plan or an upsell. If anyone claiming to be from Solace Memories asks your parent for money, it is not us.

5. If they are upset or confused

If your parent becomes distressed or confused, Mai slows down or stops, and the family is told — and your parent is told that the family is being told. Nothing happens behind their back. Solace Memories is not a medical or emergency service; if someone is in danger, call 911.

6. Dignity when memory changes

Mai slows down. She never quizzes (“do you remember…?”), never tests, and never corrects a memory in a way that hurts. If your parent tells the same story twice, it is welcomed twice. We only record when they can understand the question and say yes in their own words that day.

7. The family owns everything

• Recordings, transcripts and consent records belong to your family, not to us.
• Nothing is public by default, and the family page is hidden from search engines.
• We do not sell data, show ads, or use a family’s clip in our marketing without a separate consent for that one clip.
• We do not use your family’s recordings to train AI models. To write Mai’s next question, the words of the conversation are sent to an AI model provider under terms that do not allow training on them.
• You can ask us to export everything or delete everything, and we will. For removal or consent requests, contact the person who set up your sessions or email info@solacememories.com, which the founders read. Today, in early beta, we do this by hand on request.

8. We do not sell to grief

We do not market to grieving families, use countdown timers, or pressure anyone with “before it is too late”. If a storyteller dies, the family keeps everything that was recorded, free, forever, and any subscription simply stops — without a phone call to cancel.

9. Who at Solace may open a recording

• By default, nobody at Solace listens to or watches a recording. Mai’s sessions are stored privately. Your family reviews and approves clips; family-page links have a security signature and expire.
• If your family asks for help, a founder (Phuc or Sissi) may open the one recording you need help with, such as a broken clip, a consent question or a wrong subtitle. Your family must give written permission for that recording and that request only.
• Every time a recording is opened, your family gets a written report the same day saying who opened it, which recording, why and when.
• The only other reason is a valid legal order. We tell your family unless the law forbids us.
• No contractors or outside reviewers may open recordings, and recordings are never used to train AI. Any change to this rule needs the owner’s approval, and every family is told before it changes.

What is still being written

This page is our promise in plain words. The formal privacy policy and consent terms are being written before any paid plan opens, and they will say the same things in longer sentences.