Questions families ask.

No. Mai is an AI interviewer, and she says so at the start of every first conversation. She never pretends to be a person, a relative or a doctor.

Talk. They never create an account, fill in a form, remember a password or see a price. A family member or helper opens the video call on a device they already know.

Usually 15 to 30 minutes, once a week, at the time of day your parent is at their best. A shorter conversation is fine. The session ends when they say so.

Vietnamese is ready first, in a Southern register, with the forms of address a respectful younger relative would use. Other languages will come one community at a time. Tell us your parent’s language on the setup call and we will say honestly whether it is ready.

Often, yes, with the right setup: a headset or a good speaker, a quiet room, a slower pace. Tell us on the setup call what helps them. If a first session turns out to be tiring or confusing, we stop; there is no cost and no pressure to continue.

Mai does not hurry past heavy stories, and she does not dig. Your parent can skip any question or stop at any time. If they become distressed or confused, Mai stops and the family is told, with your parent’s knowledge. Solace Memories is not an emergency service; if someone is in danger, call 911.

Only the people your parent agrees to, out loud: the family, people they name, or no one. Nothing is public by default, and the family page is hidden from search engines. See consent and privacy.

No. Consent is your parent’s own spoken yes, in their language, recorded at the start. A relative cannot give it for them, and Mai asks again each session.

Only when they can understand the question and say yes in their own words that day. If they cannot, we do not record. When they can, Mai slows down, never quizzes and never corrects a memory painfully. We will talk with you about what is right for your family. This is not medical care.

No. We do not use your family’s recordings to train AI models. To write Mai’s next question, the words of the conversation are sent to an AI model provider under terms that do not allow training on them.

Yes. Recordings, transcripts and consent records belong to your family. You can ask us to export or delete them, and your parent can withdraw consent by simply saying so. For removal or consent requests, contact the person who set up your sessions or email info@solacememories.com, which the founders read. In early beta we carry out these requests by hand.

Not without a separate, explicit consent for that single clip from the person in it. That is why every example on this site is invented and labelled.

The first story is free: the setup call, the first session and a clip for the family. After that, Memories Year is $299 a year or $29 a month, and the first 100 founding families pay $149 for their first year. Legacy, with a human editor, a printed book and a ten-minute life film, is $999 one time. These are founding prices and checkout opens soon; no payment is taken today. See pricing.

We call you, not your parent. We ask about their language, what they like to be called, their hearing and their best time of day, and we answer your questions. Then we agree a time for the first session.

Mai’s Vietnamese sessions are running with our first family, and setup-call requests, sign-in and family membership are live. Clips with subtitles on the family page are being finished now, and we will tell you on the setup call what your family will see. Ask Bà, email invitations, payments, gift codes and the formal privacy policy are still being built. We are in early beta and would rather say so.

Yes. Communities can run a weekly story circle, with a free four-week pilot, then $30 per participating resident per month ($750 a month minimum). See for senior living.